Return policy

At Getbestshop, your satisfaction is our top priority. If the product you receive does not meet your expectations, we will do our best to assist you with returns and exchanges.

14-Day Return/Exchange Window

You have 14 days from the date of receipt to apply for a return or exchange. For hygiene and health reasons, returned underwear sets must meet the following conditions:

Unworn and Unused: Try-on only (please be sure to try on while wearing your own underwear). The product must not have washing marks, perfume scent, sweat stains, or any other stains.

Original Condition: Original packaging must be retained, tags must be complete, and sanitary labels (if applicable) must be intact and undamaged.

Quality and Size Policy

We hope every woman can find the perfect set for herself.

Hygiene Notice: Due to the special nature of underwear products, products that have been opened, washed, or have damaged sanitary labels are not eligible for return or exchange.

Size Reference: To avoid sizing issues, we strongly recommend that you carefully review our size guide before placing your order.

Refund Process

Defective or Wrong Item: If you receive a defective product (such as broken stitching, torn fabric, damaged buttons) or the wrong style/size, please take photos immediately and contact: getbestshop@outlook.com. We will arrange a full refund or a free replacement.

Standard Return: After receiving and inspecting the returned item, we will notify you of the approval result via email. Once approved, the refund will be returned to your original payment account (credit card/Google Pay/Apple Pay) within 7 business days.

Shipping Costs: Customers are responsible for the round-trip shipping costs for returns.

Initial shipping costs for the original order are non-refundable.

How to Start a Return: Before sending any item back, please contact our customer service department: getbestshop@outlook.com. We will provide you with an authorized return address for Guizhou Zhuozhong Trading Co., Ltd.

Please note: Do not send the product directly back to the shipping address or factory on the packaging without prior authorization; otherwise, your refund will not be processed.

Thank you for choosing Getbestshop, let us bring you ultimate inner comfort!